Refund policy
Refund and Returns Policy
At earth & blossoms, every order is prepared with care. Because our products are personal-care products, we cannot accept returns for a change of mind. However, we will provide an appropriate replacement or refund where an order is damaged, incorrect, expired or incomplete.
Eligible reasons
A return, replacement or refund may be requested if:
- The wrong product was delivered.
- The product was received damaged or with tampered packaging.
- The product was expired when delivered.
- An item was missing from the order.
Damaged, incorrect or missing items should be reported within 48 hours of delivery. An expired-product claim must be submitted within 14 days of delivery.
Email support@earthnblossoms.com with:
- Your order number
- Your contact details
- A description of the issue
- Clear photographs or video of the parcel, packaging and affected product
Please retain the original product and packaging until your request is resolved.
Returns we cannot accept
We cannot accept:
- Change-of-mind returns
- Products that have been used, altered or deliberately damaged
- Products without their original packaging or labels
- Requests submitted outside the stated reporting periods
- Complimentary products returned independently from the qualifying purchase
This does not affect requests involving products that were received damaged, incorrect, expired or otherwise defective.
Review and collection
We will normally review a request within two working days.
If a return is required, we will arrange a reverse pickup where available. If reverse pickup is unavailable at the customer’s PIN code, we may ask the customer to use a reliable courier. Approved reasonable return-delivery costs will be reimbursed.
Once the returned item is received, it will be inspected before a replacement or refund is approved.
Order cancellations
Cancellation requests must be emailed to support@earthnblossoms.com within 24 hours of placing the order and before dispatch.
If a cancellation is accepted before dispatch, all amounts paid, including a ₹95 Partial COD advance will be refunded to the original payment method.
Orders cannot normally be cancelled after dispatch. If earth & blossoms cancels an order, all amounts paid will be refunded in full.
Partial COD refunds
The ₹95 paid when placing a Partial COD order is an advance payment toward the order total, not an additional COD fee.
For an approved cancellation before dispatch, approved return, damaged order, incorrect order or cancellation by earth & blossoms:
- The ₹95 advance will be refunded to the original online payment method.
- Any remaining amount paid to the courier may be refunded by bank transfer or UPI after the necessary details are provided and the claim is approved.
If a dispatched order is refused or returned because of incorrect information or repeated customer unavailability, actual non-recoverable forward and return delivery costs may be adjusted against the ₹95 advance, subject to applicable law. Any refundable balance will be communicated to the customer.
Complimentary products
Complimentary products cannot be returned or refunded independently.
If a qualifying order is cancelled before dispatch, the complimentary product will also be cancelled. If a full order is approved for return, any complimentary product supplied with it may also need to be returned unused.
Refund timelines
- Accepted cancellation before dispatch: within seven business days
- Approved refund after return and quality review: within 7–14 business days after receiving the returned product
- Partial COD online advance: returned to the original payment method
- COD balance: refunded by bank transfer or UPI after the required details are received
The time taken for the refund to appear may vary depending on the bank or payment provider.
Contact us
For return, replacement or refund assistance, contact:
support@earthnblossoms.com
+91 90749 50880