Privacy policy
Last updated: September 19, 2025
This Privacy Policy describes how Earth & Blossoms (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from earthnblossoms.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Information Collected Through Social Logins
You may choose to register or log in to our Site using third-party authentication services, such as Google or Facebook. When you do so, we receive certain information from your social media account, such as your name, email address, and profile picture (depending on the permissions you grant). This information is used solely for the purposes of creating and managing your account on our Site, facilitating your login experience, and providing our Services to you.
We do not share this information with unrelated third parties. However, Google and Facebook may also process your information in accordance with their own privacy policies:
You may revoke our access to your social media information at any time by adjusting the settings in your Google or Facebook account. Please note that deleting your account with us does not automatically remove data held by these third parties.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information Collected for Advertising (Facebook & Instagram Data Sharing)
When you interact with our Site, we may share certain information about your activity with Meta Platforms, Inc. (including Facebook and Instagram) through the use of technologies such as the Meta Pixel, Advanced Matching, and the Conversions API. This allows us to measure the effectiveness of our advertising campaigns, improve our marketing efforts, and show you more relevant ads across Facebook, Instagram, and other Meta services.
The data shared may include events such as page views, items added to or removed from your cart, search terms, checkout events, and purchase confirmations. In some cases, hashed customer identifiers (such as email address or phone number) may also be transmitted in a secure, privacy-protected format to improve matching and ad relevance.
You can learn more about how Meta processes this information by reviewing the Facebook Data Policy. You can also manage your preferences for how your data is used for advertising in your Facebook account under “Settings & Privacy.”
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. To process your payments, fulfill orders, manage your account, ship products, and handle returns or exchanges.
Marketing and Advertising. To send promotional communications and show you ads for products or services. This includes using your personal information with Meta (Facebook & Instagram) to deliver relevant ads, measure campaign performance, and tailor promotions.
Security and Fraud Prevention. To detect and prevent fraudulent or malicious activity.
Communicating with You and Service Improvement. To provide customer support and improve our Services.
Cookies
We use Cookies to power and improve our Site and Services, for analytics, and for advertising. Third parties such as Meta (Facebook & Instagram) may use cookies, pixels, and similar technologies on our Site to collect or receive information and use that information to provide measurement services and targeted advertising.
Most browsers automatically accept cookies by default, but you can choose to remove or reject cookies. Blocking cookies may limit functionality of our Site.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
With vendors or other third parties who perform services on our behalf (IT, payment processing, shipping, analytics, customer support).
With business and marketing partners, including Meta Platforms, Inc. (Facebook & Instagram), to advertise to you. This includes sharing certain events via the Meta Pixel, Advanced Matching, and Conversions API, which may be combined with other data Meta holds about you in accordance with their own policies.
With affiliates or within our corporate group.
In connection with a business transaction such as a merger, or to comply with law.
With your consent or at your direction.
We disclose the following categories of personal information for these purposes:
Identifiers (name, contact details, account info)
Commercial information (orders, shopping info, customer support info)
Internet or similar activity (usage data, IP, device info)
Geolocation (IP-based location)
We do not use or disclose sensitive personal information without your consent or for inferring characteristics.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@earthnblossoms.com
